The Perception Gap

Different points of view and perceptions are often a force for good. Diverse approaches beget innovations and positive change. But when perceptions diverge over the fundamentals, things can get challenging. Fundamentals like business goals, performance, and issues of fairness.

Perhaps the most pernicious perception-at-work challenge is in the realm of performance. Employees who aren’t performing well often think they’re doing better than they are. After interventions by managers they say things like “But I did xyz…” - even when they’ve been asked to focus instead on abc.

Ellie Hearne on perception and performance and how to address the gaps.

Culture, Leadership, Team development, WorkplaceEllie HearneFebruary 11, 2020performance review, performance, leadership, culture

"Leader's Intent": Your New Guiding Principle

You’re a leader. You’re charged with making decisions that impact the business, the organization, and your team. You’re accountable. Your role is key to the success of your organization.

So what happens when you’re not around?

Pencil or Ink founder Ellie Hearne on the tool that helps teams succeed and helps leaders take a step back - whether they’re present or absent.

Leadership, How-ToEllie HearneSeptember 10, 2019leadership, leadership development, leadership coaching, performance

Managing the "Problem Employee": A How-To Guide

Problem employee? If your approach is to tell them about what they did wrong, explain to them why it was a problem, and ask them not to do it again next time, be prepared to have the same meeting every week. You've crossed The Conversation off your to do list but haven't learned or solved a thing.